Frequently Asked Questions

Find answers to common questions about our services, pricing, and processes. If you don’t find what you’re looking for, feel free to contact us directly.

General Questions

What makes MaxCounting different from a traditional accountant?
We leverage technology to provide a more efficient, accessible, and cost-effective service. Instead of hourly billing, our subscription model gives you a full accounting team for a flat monthly fee, ensuring you always have the support you need.
We work with a wide range of businesses, from ambitious startups and solo entrepreneurs to established companies with over 200 employees. Our services are designed to scale with you as your business grows.

Yes. We are experts in a wide range of modernn accounting software with QuickBooks, Xero, Netsutie, Sage, A2X, Bill.com, Shopify, Amazon, and more. If you use a different tool, we can adapt quickly.

All client work is performed in a secure, cloud-based environment with two-factor authentication (2FA) and encrypted file storage. We follow strict protocols to ensure your financial data is protected at all times.

At MaxCounting, we operate as a fully remote team, delivering our bookkeeping and accounting services online. We have the necessary tools and systems in place to work efficiently and securely from our remote locations. We will coordinate and collaborate with your onsite team to ensure smooth communication and workflow integration.

Our team has extensive experience across many industries, including Technology (SaaS), E-commerce, Professional Services, and more. Our adaptable processes allow us to provide expert financial management regardless of your industry.

MaxCounting can support a wide range of companies, from small businesses and startups to large public corporations. Our services are tailored to meet the unique accounting and bookkeeping needs of businesses across various industries.

Yes. Our primary focus is supporting businesses in the U.S. and Canada, across both e-commerce and traditional industries.

Outsourcing allows you to avoid the overhead of hiring, training, and managing in-house staff while still receiving expert-level accounting support tailored to your business needs.

Services & Process

What accounting software do you use?
We are experts in a wide range of modern, cloud-based accounting software, including QuickBooks Online, Xero, NetSuite, and Sage. We will work with your existing setup or help you migrate to the best platform for your needs.
Our onboarding is designed to be seamless. We start with a discovery call to understand your needs, then we design the technology stack and workflows. We handle all data migration, catch-up bookkeeping, and team training to get you up and running smoothly.
Absolutely. We are happy to collaborate with your existing tax professional. We provide them with clean, accurate, and timely books, making tax season a breeze for everyone involved and often reducing your overall tax preparation costs.

Pricing & Billing

How is your pricing structured?
We operate on a flat-rate monthly subscription model. Your fee is determined by the complexity of your business and the specific services you need. This means no surprise bills and predictable costs for your business.
We believe in earning your business every month. Our standard agreements are month-to-month, giving you the flexibility you need. We do not lock our clients into long-term contracts.

Our bookkeeping and accounting plans are based on an annual subscription model. Our cost competitive plans are bespoke to fit your unique business needs and are highly flexible and scalable. During the initial discovery call with a certified accountant, our expert will assess your business needs to tailor the best plan for you.

Yes! Support is included in our services. You can reach out to your dedicated account manager with any questions or concerns you may have, and we’ll be happy to assist you

At MaxCounting, we understand that as your business grows, your needs may change. We offer flexibility in both scope and pricing to accommodate your evolving requirements. You can easily change your subscription plan at any time to align with your business’s changing needs. Our team will work closely with you to assess your new requirements and tailor the services accordingly. Whether you need to upgrade your plan or make adjustments to the scope of services, we’ll be here to support your journey and ensure a seamless transition.

We have a flexible cancellation policy in place. If you choose to cancel your subscription, simply notify us before the next payment date, and we will assist you accordingly. If you have prepaid for the year and decide to cancel, rest assured that any remaining unused period is fully refundable.

Still have questions?

Our team is here to help. Reach out to us directly for any specific inquiries.